1. Data We Collect
When you register and use pisang12 services, we collect several categories of information to ensure the platform runs properly and securely. The information we collect includes account identity data such as your full name, email address, phone number, and date of birth provided during registration.
In addition to account data, we also collect device and browser information used to access the platform, including device type, operating system, browser version, IP address, and language settings. This information is used to optimize the platform's display for your device and to detect suspicious activity.
For financial transactions in Rupiah (IDR), we process information related to the payment method you use, such as your bank name, partially masked account number, or e-wallet account name. pisang12 does not permanently store full account numbers, and all payment data is processed through encrypted channels.
Usage data such as your activity history on the platform, session duration, pages visited, and game preferences are also recorded for the purpose of improving our service and delivering relevant content to users.
2. Purpose of Data Use
All data collected by pisang12 is used for specific, accountable purposes. The primary purposes include processing account registration and identity verification, managing deposit and withdrawal transactions, and providing responsive customer support.
Data is also used for platform security purposes, including fraud detection, prevention of unauthorized access, and monitoring of suspicious activity. Usage data analysis is performed in aggregate to understand user behavior trends and to improve platform performance and features.
pisang12 may use your registered email address to send transaction notifications, account security alerts, and relevant promotional information. Users can opt out of marketing communications through the preference settings in their account.
- Name, email, phone number
- Date of birth (age verification)
- Device & browser data
- IDR payment information
- Platform activity history
- Cookies & session data
3. Cookies and Tracking Technologies
pisang12 uses cookies — small data files stored on your device — to enhance your experience on the platform. Cookies allow the platform to remember your preferences, maintain your active login session, and deliver more relevant content based on your browsing history.
There are several types of cookies in use: session cookies, which are temporary and automatically deleted when the browser is closed, and persistent cookies, which are stored for longer to make repeat logins easier without requiring you to enter your credentials each time. We also use anonymous analytics cookies to understand how users interact with the platform.
Users can manage or disable cookies through their browser settings. Please note that disabling certain cookies may affect platform functionality, including the ability to stay logged in to your account. pisang12 does not use cookies to sell data to third-party advertisers.
4. Data Storage and Security
All pisang12 user data is stored on servers protected with SSL/TLS encryption, so data transmitted between your device and our platform is protected from interception by unauthorized parties. Access to user data is restricted to employees and systems that require it to carry out operational duties.
We apply multi-layered security procedures including two-factor authentication for internal access, regular system monitoring, and routine security updates. Financial data is processed in accordance with industry security standards applicable to digital payment platforms.
User data is retained for as long as the account is active or as long as necessary to fulfill applicable legal obligations. After an account is closed, data that is no longer needed will be deleted within a reasonable timeframe in accordance with pisang12's data retention policy.
5. Sharing Data with Third Parties
pisang12 does not sell, rent, or trade users' personal data to third parties for marketing purposes. However, in the course of operating the platform, we may share data with trusted partners in a limited and controlled capacity.
Partners that may receive limited data access include payment service providers that process IDR transactions (such as banks and digital wallet providers), technical infrastructure service providers that support platform operations, and legal or regulatory authorities where required by applicable laws and regulations.
Every partner that receives access to user data is required to comply with security and confidentiality standards equal to or stricter than pisang12's own policy. Data sharing is limited to what is necessary for a specific purpose and is not used for any other purpose without user consent.
6. User Rights Over Personal Data
As a pisang12 platform user, you have several rights regarding your personal data. These rights include the right to access the personal data we hold about you, the right to request correction of inaccurate or incomplete data, and the right to request deletion of your data under certain conditions.
You also have the right to restrict how we process your data in certain situations, including when you dispute the accuracy of the data or when processing is no longer necessary. Requests relating to these rights can be submitted by email to [email protected], including your full name and registered account information.
pisang12 will respond to user rights requests within a reasonable timeframe. Please note that some data deletion requests may not be fully fulfilled if the data is still required to meet legal obligations or resolve ongoing disputes.
7. Policy Changes and How to Contact Us
pisang12 reserves the right to update this Privacy Policy at any time in response to changes in our services, technology, or applicable regulations. Any material changes will be posted on this page with the updated date shown at the top. Continued use of pisang12 services after an updated policy is published will be considered acceptance of those changes.
Users are encouraged to review this Privacy Policy page periodically, especially after receiving a change notification from pisang12. This policy applies to all users who access the platform via desktop browser or mobile device throughout Indonesia.
For questions, requests related to personal data, or to report a potential privacy violation, you can contact the pisang12 team by email at: [email protected]. We also provide a comprehensive guide on account and security topics on our FAQ which is accessible at any time.
Questions About Your Data Privacy?
The pisang12 team is ready to help if you wish to access, edit, or delete your personal data. Contact us by email or visit the FAQ page for more information.
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